Return Policy
We offer an Refund Only policy for faulty or defective products within 1 days of delivery. Please note that we cannot offer an refund if more than 1 days have passed since the delivery date.
Returns are only accepted for products shipped by us and only if the item is faulty due to an error on our part (e.g., the wrong item was sent). To be eligible for a refund, your item must be in its original packaging, unused, and in the same condition that you received it.
How to Initiate a Return To complete your return/exchange, we require a receipt or proof of purchase. Please contact our support team through the following channels:
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Email: connect@fonique.in (Response time: 24-48 hours)
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WhatsApp: +91 9793003033 (Response time : 2-3 hours)
Once your return is received and inspected, we will notify you of the approval or rejection of your replacement. If approved, a new product will be processed and shipped to you.
Mandatory 360-Degree Unboxing Video To claim any damage or missing items, a 360-degree unboxing video of the package is mandatory. The video must start from the sealed package and show the entire unboxing process clearly. No replacement will be offered without a valid unboxing video. This is necessary for us to raise claims with the courier company in case of transit damage or theft.
Fitting & Compatibility Our cases are designed to fit perfectly on a naked phone. If there is any skin, wrap, or thick film attached to the device, the case/cover may not fit accurately. FONIQUE will not be held responsible for fitting issues resulting from such third-party modifications.
Order Cancellation Orders can only be cancelled if they have not yet been fulfilled or shipped. Please be informed that a management and transaction fee (20% of the total order value) will be deducted from the refund amount for all cancellations.
Non-Replaceable Circumstances A product will not be replaced under the following conditions:
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The customer is dissatisfied with the “look and feel” of a defect-free product.
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Physical damage is not reported within 24 hours of receiving the product.
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Any damage caused by the user during installation or usage.
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Self-Placed Wrong Order: Cases where the customer ordered the wrong model or product.
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Minor color variations between the advertisement and the physical product.
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Products purchased from local stores or other websites.
Late or Missing Refunds (if applicable) If you haven’t received a refund yet, please check your bank account again. Then, contact your bank or credit card company. There is often a processing time of 2-5 business days before a refund is officially posted. If you have done this and still haven’t received your refund, please contact us at connect@fonique.in.
Office Details
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Brand Name: FONIQUE
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Address: Chaman Ganj, Kanpur, Uttar Pradesh – 208001
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Support Email: connect@fonique.in
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WhatsApp Support: +91 9793003033
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Support Hours: 11 AM to 6 PM (Closed on Sundays)